When you use this website or make contact, we may collect:

• Your name, email address, and phone number
• Details about your enquiry
• Technical data including your IP address, browser type, and pages visited

Information is collected when you:

• Submit a contact or booking form on this website
• Phone, email, or message directly
• Browse this website (via cookies and analytics tools)

Your information is used to:

• Respond to enquiries and arrange appointments
• Deliver counselling services
• Improve this website

Information is not used for any purpose other than those listed above without consent.

Note: information shared during counselling sessions themselves is subject to professional confidentiality standards separate from this website privacy policy.

Your personal information is not sold. It may be shared with:

• Third-party service providers who help operate this website (e.g., hosting, analytics, booking systems)
• Authorities, if required by law

This website uses cookies to improve your experience and analyse site traffic. You can control cookie settings through your browser.

Information is stored securely. Reasonable steps are taken to protect your information from unauthorised access, loss, or misuse.

Under the Privacy Act 2020, you have the right to:

• Access the personal information held about you
• Request correction of any inaccurate information
• Request deletion of your information

To exercise these rights, contact using the details below.

Personal information is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for 24 months unless earlier deletion is requested.

This policy may be updated from time to time. The updated version will be posted on this page with a revised date.

If you have questions about this policy or wish to make a privacy request, contact:
[ADD: Email Address]
[ADD: Phone Number]